FAQ

Purchasing and delivery

How do I buy?

Visit this page to make sure you’re within our delivery zone and then head to kindrootsshop.com to place your order!

 

How do I order if I’m outside of the delivery zone?

Email us at hello@kindrootsco.com and we can work out a pickup from our Somerville location. Otherwise, subscribe here to be the first to know when we're shipping or in stores near you!

 

Where do you deliver?

We have a list of the towns within our delivery zone here.

 

Do you ship?

We don’t have shipping yet, but we hope to soon!

 

Can I pick up instead?

Email us at hello@kindrootsco.com and we will work with you to set up a pickup time at our Somerville location.

 

Are you in any stores?

We hope to be soon! Visit this page to request that we reach out to your favorite small grocers or restaurants!

 

When do you deliver?

Delivery days can vary, but currently they are set up for Mondays and Wednesdays.

 

How do deliveries work?

When placing your order, you will give us a date and 1-hour time window that works for you. Make sure you pick a time that you will be home during so that you can put your Kind Roots Burgers in the freezer as soon as possible. We will reach out to you on the day of to remind you of your delivery and to give you a 15 minute window when we estimate we will be arriving.

 

Kind Roots Burgers

How do I store my Kind Roots Burgers?

In the freezer! They will be delivered frozen and should go right into your freezer as soon as possible.

 

How do I cook my Kind Roots Burgers?

However you like! Grill them, pan fry them, microwave them, bake them, airfry them…it all works! Our favorite cooking method is pan frying though.

 

Are they allergen friendly?

The Kind Roots Burger is free of the “Big 8” food allergens: milk, eggs, fish, shellfish, tree nuts, peanuts, wheat, and soy. They do contain coconut. They are made on equipment that processes all of these food allergens, but we make sure to thoroughly clean and sanitize all surfaces and equipment before use.

 

Where do you make the burgers?

We handmake our burgers out of a shared kitchen space, Foundation Kitchen, in Somerville, MA.

 

Is your packaging recyclable?

Our packaging is not recyclable, but it is made of 28% post consumer recycled materials. Unfortunately because the material for frozen food packaging needs to be thick enough to protect the food from the air and cold, recyclable materials are not a great option.

Was your question not answered?

Thanks for your question! We'll be sure to get back to you ASAP :)